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IRS Overwhelmed With Refund Requests

WASHINGTON, D.C. — The IRS is alerting taxpayers and the tax community that it is experiencing high traffic on “Where’s My Refund?” as more tax returns come in. The heavy volume of refund inquiries means that the IRS anticipates both “Where’s My Refund?” on IRS.gov and the refund feature on the IRS2go phone app will have limited availability during busier periods.

Due to the large number of inquiries and to avoid service disruptions, the IRS strongly urges taxpayers to only check on their refunds once a day. IRS systems are only updated once a day, usually overnight, and the same information is available whether on the Internet, IRS2go smartphone app or on IRS toll-free lines. While “Where’s My Refund?” is updated nightly, your account will not change that frequently.

The IRS expects to see the number of tax returns — and related refund inquiries — steadily increase around the President’s Day holiday week.

Here are some tips to help taxpayers with their refund questions:

  • Have the right tax information ready before using any of the IRS refund tools. This includes Social Security number, filing status and refund amount.
  • You don’t need to check “Where’s My Refund?” more than once a day as your information will not change.
  • To avoid system delays, the best time to check on refunds is evening and weekends.
  • There is no need to call the IRS about your refund; the telephone service has the same information that is available on “Where’s My Refund?”.

 

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