GRAND RAPIDS, MI – Paris-based Teleperformance will establish a new customer support center in West Michigan. With support from the Michigan Business Development Program through a $600,000 performance-based grant, Teleperformance will invest a total of $3.79 million, creating 500 local jobs in the region.
Teleperformance, with U.S. headquarters in Holladay, Utah, will establish a customer support center at 2680 Horizon Drive SE, Grand Rapids (Cascade Township), Michigan. This new facility will serve as an inbound customer care center for the nation’s leading telecommunications company. The project will include the creation of 500 new full-time positions, including customer care agents, supervisors, trainers, and IT specialists.
Renovations to the existing Horizon Drive facility are already underway and are expected to be completed this coming fall. The company has begun accepting applications and will continue the hiring process over the coming months.
The global customer support and call center industry rely heavily on talent and technology to succeed. West Michigan’s solid telecommunications and fiber-optic infrastructure provide a reliable technology platform on which to build and expand. Most of these operations are online 24 hours a day, seven days a week and many require customer support in a variety of languages.
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