GRAND RAPIDS, Mich. (June 5, 2014) — Dorothy Moore lived in her southwest Grand Rapids home for 32 years. For that length of time, she said she never failed to pay her electric bill on time.
Moore recently, she received an electric bill for more than $3,000 from Consumers Energy. She said she didn’t receive her bills for January, February, and March.
Each month, Moore said she called the company to inquire about her bill. Each time, she said she was told that her account had credit. That means she was ahead on her payments.
Moore said she was placed on a fixed plan in 2013 after telling the company she uses space heaters to heat the home. Under the plan, she paid about $200 a month regardless of how much power she used.
The $3,000 bill she recently received follows a $1,000-plus bill she received in April. Moore said she couldn’t get far with Consumers Energy when she reported the high bill, so she reached out to the FOX 17 Problem Solvers.
Consumers Energy spokesperson Roger Morgenstern said a customer service representative is now looking into the situation for Moore.