Woman Fights $3,000+ Electric Bill; Calls FOX 17 Problem Solvers for Help

GRAND RAPIDS, Mich. (June 5, 2014) — Dorothy Moore lived in her southwest Grand Rapids home for 32 years. For that length of time, she said she never failed to pay her electric bill on time.

Moore recently, she received an electric bill for more than $3,000 from Consumers Energy. She said she didn’t receive her bills for January, February, and March.

Each month, Moore said she called the company to inquire about her bill. Each time, she said she was told that her account had credit. That means she was ahead on her payments.

Moore said she was placed on a fixed plan in 2013 after telling the company she uses space heaters to heat the home. Under the plan, she paid about $200 a month regardless of how much power she used.

The $3,000 bill she recently received follows a $1,000-plus bill she received in April. Moore said she couldn’t get far with Consumers Energy when she reported the high bill, so she reached out to the FOX 17 Problem Solvers.

Consumers Energy spokesperson Roger Morgenstern said a customer service representative is now looking into the situation for Moore.

5 comments

    • TheFoundingFathers

      Just look at all the thumbs down…… I still can't believe some of our fellow Americans are still drinking that Obama cool aid………

  • sallie

    This happened to me too, several years ago. It wasn't $3,000 but it was more like $500-600. I decided then that I would not be on their "budget" any longer. Haven't had a problem since.

  • Bob

    Moore said she was placed on a fixed plan in 2013 after telling the company she uses space heaters to heat the home. Under the plan, she paid about $200 a month regardless of how much power she used

    This sounds like a partial story here Fox. There are no "all you can eat" plans. They always will adjust them out based on actual usage. I believe that's at least yearly.

    And heating your house with electric space heaters? That doesn't sound like a wise move, both from a safety standpoint, and clearly from an electrical usage standpoint.

    • Aria

      Agree. Sounds like they put her on a $200 budget, & she went over. WAY over. As long as it wasn't an error on the reading – she owes it.

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