More customers allege poor service, demand refund from snow plow company

JENISON, Mich. -- A local snow plow service is under fire after allegedly taking money from customers and failing to deliver.

Kathy and Nathan Terpstra of Jenison say that they paid ProScape Lawn and Snow $310 to keep their driveway cleared for the season.  Like others FOX 17 has talked to, they accuse the Hudsonville-based snow plow service of poor communication and failing to refund their money.

"I'm kind of glad we're not alone, because it may be a fight," Kathy Terpstra said.

The Terpstras paid for the service after receiving a flier and say service was poor from the start.

"Frankly, it never really got off the ground unfortunately," Nathan Terpstra said. "The first time we got some snow, they didn't come out."

FOX 17 previously profiled other customers who have had similar experiences with ProScape.  Since then, many more have reached out to the Problem Solvers.  They accuse the company of not showing up after heavy snowfall or doing lackluster work.

The Terpstras say they cancelled their service with ProScape on Dec. 12.  Despite this, they say the owner, David Teachout, came out two days ago with his truck.

"Which we had already plowed our driveway, and he came and plowed a half an inch of snow," Nathan said.

The Terpstras say the company has only given excuses for their performance, like having to fire an employee for drug use.  They also say they were told another employee had a death in the fmaily.

While they were initially understanding, the couple and other customers say they just want their money back.

"We signed up for a service. We paid for the service. The service hasn't been provided," Nathan said.

FOX 17 stopped by ProScape's business address in Hudsonville.  There was no answer.   We also called and left a voicemail, which was not returned.

"We want our money back. We've said to him, 'You won't hear another word from us if you just simply give us our refund,'" Nathan said.  "We just want.. they told us we could request a refund, we have yet to see it."

 

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23 comments

  • Edward Steenbergen

    We have had the same terrible experience with Proscape that the others have complained about. They plowed 2 times early on and never came back. Many of the same excuses were given. We paid them $325.00 in October expecting service. We have left 4 messages on their answering machine and emailed them but haven’t heard from them. My wife and I have both had knee surgery on the past 2 months and are unable to shovel. We just want our money back so we can hire another company.

  • Annette VeNard

    Proscape is not the only snowplowing service that has treated their customers in this fashion. Last year, we had the same problem with a different local service provider. His answer to our problem was that we had no recourse because the flyer does not constitute a contract. We cancelled service promptly and continued to pursue refund. We only received a partial refund and decided to walk away with partial victory. I would be hard pressed to hire one of these companies that demand full payment at the beginning of the season.

  • Josalyn

    We are having the same problem. We have called several times and no answer at all. They haven’t plowed for over 2 weeks.

  • Lisa Robert

    I too have not received my $305 refund from this company. I spoke with Kelly Teachout before Christmas and was promised a certified check in a couple of days. Still waiting!

  • Diana Jacobson

    It is January 11th and still have not received my refund from this company. $260 basically thrown away with no recourse. Wondering how long I have to wait for this or if they EVER will follow through with their promise on Fox17 Problem Solvers that they will reimburse.

  • Judy Brechting

    I am a Proscape client.Talked to someone on January 2nd and told him I wanted to terminate my contract and wanted my money back. He said I would be getting my money back. It is January 11 and have not received my money back. Did receive an email however basically stating that they were over whelmed with cancellations and they were seeking legal guidance and are unsure of the outcome. They have my money and I have nothing to show for it.Am very upset about this. Not right at all.

    • Edward Steenbergen

      We were promised a refund by the owner of ProScape at the beginning of January. At that time he said to give him 5 days. This is the second time he promised to send us a refund. Now it’s January 25 and we still haven’t received anything from him. Did he issue you a refund in the form of a check that was sent to you? Have you heard if anyone else has gotten a refund?

    • Judy Brechting

      I also have not received a check which they stated they would send. We all need to stick together and keep in touch. May come down to small claims court.

    • Judy Brechting

      I also have not received a check which they stated they would send. We all need to stick together and keep in touch. May come down to small claims court.

      • Max

        I also have not received a refund or have I received any contact from them after dozens of emails and voicemail, I am starting to think the only to get a refund will be small claims court.

    • Mike Poggenburg

      4-23-2018 Update
      No too much activity lately on these comments about the Proscape disaster.
      As for us, we did jump all the hoops and filed in Small Claims Court. We have been assigned two dates to appear
      and guess what? Both times the Server called and cancelled the appearance. He says he has not been able to serve the warrant because he can find no one to serve. Case is still open and he will continue to try, but this does not look
      too likely. Has anyone else succeeded?

      • K Terp

        Good Afternoon Mike. We also looked into a small claims court. Was told even with a judgement does not mean we will ever get our money back. I’m not at all surprised neither Dave or Kelly can be found. Crooks in my book. Let me know if they ever find those two and we will file. Wish Fox would have done a follow up, although think the outcome would be the same. I just advise everyone to watch who they hire for summer lawncare. Terpstra’s

      • Richard Jacobson

        I also wanted to file in small claims court, but couldn’t find the guy’s address anywhere. I also have not received my refund that they told me I would receive. Do you have the information that I need to file a claim? 4/23/18

        • Mike Poggenburg

          Richard,
          The information we used: David Teachout
          2441 40th Ave.
          Hudsonville, Mi. 49426
          616-284-1020
          As I said, he remains slippery and has not been served, as of yet.

  • Edward Steenbergen

    We were told by Proscape on Jan. 2 that we would be getting a full refund…..but to give them 5 days. We have had the same thing happen….it’s Feb. 16 and no refund!!!!

  • K Terp

    It is now February 22 and No word, No refund and No plow all winter. Hey Darren we would love a follow up on this so called business. No sign of Proscape or it’s not so honest owners. Thanks the Terpstra’s!