WYOMING, Mich. -- Daniel Garvin is preparing to receive a $3,000 reimbursement check after reaching out to the FOX 17 Problem Solvers for help.
"Right after the story aired, the next morning I got a phone call from the executive manager of Beztak saying that they wanted to go ahead and settle and pay for all my damages," Garvin explained.
He said he also received a contract from Beztak Properties on Saturday which said they'd give him the money, but he cannot sue them.
"Essentially releasing their responsibility for this situation," he added.
Garvin reached out to the FOX 17 Problem Solvers after his ceiling collapsed in he and his wife's living room at Oldebrook Apartments in Wyoming.
"It looked like a foot of snow almost, covering every piece of property in my living room," Garvin told FOX 17 last Thursday.
Garvin said he had warned property management that his ceiling was sinking lower than normal. He said someone came to inspect, but no one actually fixed the problem. He snapped pictures of the cracking ceiling before it collapsed and more photos afterward. Insulation blanketed his belongings.
"My couch is destroyed because of the insulation and the fibers. My TV was smashed. Just everything that was in my living room can longer be used," Garvin said last week.
He told the Problem Solvers his insurance denied his claim since apartment management knew of the problem. He was told he'd have to go after the apartment.
"The main reason that I reached out to you guys is because I knew that these people in these big corporate offices wasn't taking me serious [sic]," Garvin said on Monday.
Before the first story aired, FOX 17 reached out to the executive manager for Beztak Properties but never heard back from her.
However, a senior regional manager did get back to us after the story. Rebecca Guenther wrote on the web story on behalf of Beztak Properties. She said:
Have a problem you'd like us to look into? Contact the FOX 17 Problem Solvers at problemsolvers@fox17online.com
"This was indeed a very unfortunate situation. As the recently hired apartment management company, we can assure you that the ownership group takes great pride in the Oldebrook Apartments community.
"Due to issues unrelated to this event, Beztak Properties was brought into manage this property in February of this year. The ownership group invested in a new roof on this particular building which was completed about 18 months ago under the direction of the former management company.
"Upon recent inspections performed under the direction of Beztak Properties, it was learned that the new roof may not have been properly vented during the roof replacement which most likely contributed or caused this incident.
"We have been working diligently with contractors and insurance companies to correct these issues. In regards to Mr. Garvin, we have been working hand in hand with him to properly and professionally clean his apartment and belongings and resolve his concerns regarding reimbursing him for lost items.
"Mr. Garvin, who clearly had no fault in this incident, should not be harmed by this incident and Beztak Properties will advance to him all of the reasonable costs to replace his belongings in exchange for all of his rights against the insurance company which has denied his claim.
"It was learned that the new roof may not have been properly vented during the roof replacement which most likely contributed or caused this incident. We have been working diligently with contractors and insurance companies to correct these issues."
As we know today, Garvin has a contract to sign, and he said he expects to get that $3,000 check by the end of the week.