KENTWOOD, Mich. -- Cherie Nauta and her family made it through the July 6th tornado unharmed.
"We're very fortunate, but it was also very unexpected and devastating given that it's your first time you go through something like that," Nauta said.
However, the tornado destroyed her privacy fence behind her Kentwood home. Their insurance company wrote a check to replace it.
Nauta contacted Home Depot and got a quote.
They paid nearly $4,300 for a new fence and signed a contract on August 16th. The signed agreement said a third party contractor would build the fence "ASAP." Apparently ASAP meant several weeks and a lot of delays.
The family eventually asked for a refund, but that too was delayed.
Watch the video for more and for Home Depot's response following the FOX 17 Problem Solvers' inquiry.