FRUITPORT, Mich. -- A family from Fruitport has been in the cold since November 13th. Alison Thompson said Michigan Gas Utility company shut her gas off without warning.
"They didn't leave a notice on our door, and they didn't give us a bill," Thompson said.
She said she, her fiance, and her three kids moved into their mobile home in early October and made sure the utility was switched over in the fiance's name.
Thompson said her family found out they had a previous unpaid bill from their old address for $48. She paid the bill immediately, but she said she was told November 25th is the projected date for her gas to get turned back on.
Even though she plead with customer service, she didn't get a favorable answer.
So she reached out to the FOX 17 Problem Solvers. Within hours, Thompson got better news. She was told a crew will be out tomorrow morning.
Watch the video for more.