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Woman pays travel agency $1,700 for a cruise that was never booked

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NEWAYGO COUNTY, Mich. -- A West Michigan woman reached out to the FOX 17 Problem Solvers after paying a travel agency more than $1,700 for what she thought would be her dream cruise.

Marvanna Clark dreamed of leaving the country for the very first time aboard a Carnival Cruise ship that would take her to several destinations.  Nearly a year later, her passport has yet to leave her house.

She said her friend, who also paid more than $1,700, booked the cruise for them for this March, and that they both McKinley Travel last April.  However, one week before the cruise, they claim owner Dan Taylor cancelled their trip without warning.

McKinley Travel has closed permanently since Clark and her friend booked their cruise.  She claims Taylor promised her a refund, but is afraid she'll never see it.

"It's been one excuse after another," she said.

FOX 17 spoke to Taylor, who now owns Harbor Theater in Muskegon, over the phone.  He said that he cancelled the trip because Clark's friend still owed him $160 dollars from a different vacation.  He claims he sent out emails warning her about the money she owed and warned her that he would cancel the trip.

However,  according to a statement from Carnival Cruise, he never even booked the trip.

"It's real upsetting 'cause we missed out on the trip and now we're having to fight for our money," Clark said.

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4 comments

  • Rachel Pride

    This is horrible that it happened to her. I don’t advertise for my travel agency, it’s all by word of mouth. But you’re making it seem like a agency that isn’t with that company is bad. That’s not the truth. This woman should’ve received a confirmation # from carnival and also a authorization of payment. This is something that I email the customer right away. Why was she not asking for that?

  • Sarah June Galassi

    Um, Rachel Pride, maybe because she didn’t know what to expect from her “travel agent”. This was her “once-in-a lifetime” cruise. Not all of us have money for “regular” cruise trips :/ Glad she got her money back! Great job Fox17!

  • Cruise Travel Agency

    We are sad that all of this happened with you. Hope that next time you do not have such a thing with you.Some travel agencies are fake in the world, let us avoid such companies. First of all we should check office & background of travel agency before booking a vacation. If you plan for cruising, you need a trusted agency who provide you all facilities during a cruise vacation. I strong recommend you “Superior cruise and Travel” Agency that established in Dallas, you can check background of this travel agency through reviews sites like yelp, yellow pages, and more.

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