NORFOLK, Va. – 'Can you hear me?' It is a simple question, but police say answering it could make you the victim of a scam.
“Anytime you become victim to a crime, you just feel violated,” said Officer Jo Ann Hughes with the Norfolk Police Department.
Here’s how it works: First, you receive a phone call from a number you do not know.
“Usually it has a familiar area code,” Hughes told WTKR. This makes it more likely the potential victim will answer the call.
After you answer the phone, a person or automated recording on the other end of the line introduces themselves and their business.
“That kind of warms you up,” Hughes said.
After the introduction comes the question: "Can you hear me?"
“All of us, our natural response is to say, 'Yes,' or 'Sure,' or 'Yes, I can,'” said Hughes. But that's exactly what you do not want to do.
Police say scammers record your ‘yes’ response. In one variation of the scam documented by the Better Business Bureau in October 2016, the criminals may pretend to be from a cruise line or home security company and will later bill you for products or services you never asked for. If you try to deny the charges, the scammers will play back your verbal confirmation ‘yes’ and threaten to take legal action if you don’t pay.
In another variation, scammers may use the recording to authorize charges on a stolen credit card or with a utility company by tricking an automated system, according to CBS News. The con artists may have already stolen other personal information through a data breach that would allow them to pass the security checks.
“A lot of times, victims do not want to come forward because they are embarrassed,” said Hughes. The victims believe it's their fault they were scammed, that they should have known better, and they're embarrassed.
Police say to avoid this scam, follow this advice:
- Do not answer the phone from numbers you do not recognize.
- Do not give out personal information.
- Do not confirm your number over the phone.
- Do not answer questions over the phone.
And finally this piece of advice: Hang up the phone and call 911 instead.
“We really want people to hear this,” said Hughes. “[We want people to] say, ‘Look, I just heard about this scam on TV' and to hang up.”