Bridge Cards Reportedly Not Working

Bridge cardGRAND RAPIDS, Mich. (CNN)- Viewers have been calling the Fox 17 Newsroom about their EBT Food Stamp Cards not working at local grocery stores Saturday around West Michigan.

Viewers say they would attempt to buy groceries with their Bridge Card, but the system is not working and they either had to leave the store or are sitting and waiting for the system to start up again.

According to CNN, A computer failure halted the processing of food stamp purchases in parts of the country Saturday, a Xerox spokeswoman confirmed.
A system shutdown began at 11 a.m. ET Saturday, spokeswoman Karen Arena said.

Xerox has released this statement,  “During a routine test of our back-up systems Saturday morning, Xerox’s Electronic Benefits Transfer (EBT) system experienced a temporary shutdown. While the system is now up and running, beneficiaries in the 17 affected states continue to experience connectivity issues to access their benefits. This disruption impacts EBT beneficiaries who rely on the system for SNAP and WIC. Technical staff is addressing the issue and expect the system to be restored soon. Beneficiaries requiring access to their benefits can work with their local retailers who can activate an emergency voucher system where available. We appreciate our clients’ patience while we work through this outage as quickly as possible.” -Kevin Lightfoot/Vice President/Xerox Corporate Communications



Issues are being reported in states all over the country, including, Ohio, Mississippi, Maine and Georgia.

The food stamp program, officially known as the Supplemental Nutrition Assistance Program, allows many beneficiaries to present a payment card at grocery stories. Those transactions were being prevented Saturday in unspecified parts of the country.

The issue is wide spread, the problem should be corrected today.


9 Comments to “Bridge Cards Reportedly Not Working”

    jessica said:
    October 12, 2013 at 2:20 PM

    I work at a store in south haven MI. And our machines are also not working.

    carmen said:
    October 12, 2013 at 2:51 PM

    d&w in Holland not working

    Beth said:
    October 12, 2013 at 3:20 PM

    Its more like DHS isn't working..i mean come on how can every store be having an issue?

    Wild Bill said:
    October 12, 2013 at 3:44 PM

    At least the casinos won't be busy.

    laura routley said:
    October 12, 2013 at 5:50 PM

    its not the stores, its the state, you can't even check you benefits by calling the number on the card!

    like it is said:
    October 12, 2013 at 10:49 PM

    So sad, who cares my taxes can grow intrest now before people take advantage of the system.

    guest said:
    October 13, 2013 at 12:32 AM

    my snap benefits were never put on mine or my moms card at midnight like they were supposed to be, we are both still approved and dont understand whats going on, has anyone else had this problem?

    kdude said:
    October 13, 2013 at 1:36 AM

    I know people who buy food for like a week and refrigerate it and plan their meals days in advance. This is assurance in case of a "glitch" in the welfare system.

    Rusty said:
    October 13, 2013 at 9:44 AM

    walmart store accept $99.00 at a time for michigan ebt cards. just letting people know

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