Gun Lake Casino Loses Power, Patrons’ Credits Stuck in Slots


Gun Lake Casino Gaming Floor

WAYLAND TOWNSHIP, Mich. – The Gun Lake Casino in Allegan County has responded to customer complaints about credits lost due to Saturday night’s power outages.

The bright lights and jackpot bells came to a complete halt Saturday evening as a power outage ensued in the Wayland Township area.

A Gun Lake Casino official confirmed to FOX 17 that only one generator was operational following the outage sparking some problems on the casino floor.

Early Sunday morning, FOX 17 saw a post on Facebook from “Jc Snoap,” an upset patron of the casino which read,

“Power went out at casino about 10:25.  Only one generator worked so you had to sit at your machine until power to machine would come back on or you could not get credit.  Lots of people left so they will not get money back.  Then some machines booted up and some people could not cash out.  Other machine wouldn’t reboot.  So after one and a half hours they told us to evacuate.  And shut the place down.  I have never been so ticked off.  What a horrible way to treat your customers.  We all should have been given something for the hour plus we sat at blank machines.”

Early Sunday morning, the casino responded via its official Facebook page, saying,

“To all of our Guests who were playing slots during this time, we have your information on file, and you can stop by the cage to pick up any money owed to you. Also, to all of our Guests who were with us during the power outage, we’d like to thank you for your patience and understanding. As a token of our appreciation, we’d like to offer you $25 in FREE Slot Play, which can be picked up at the Rewards Center.”


10 Comments to “Gun Lake Casino Loses Power, Patrons’ Credits Stuck in Slots”

    Christopher Smith said:
    December 22, 2013 at 6:53 AM

    WOW!!! I would have been furious if I had been there. That is NOT right that the casio did not give the people Anything….. They REALLY scammed everyone that was there.

    James said:
    December 22, 2013 at 7:08 AM

    The casino sure got their jackpot..Sucks for the ones playing

    Julie said:
    December 22, 2013 at 8:27 AM

    Just so you know, guests who were there are able to go to the casino today and receive their money that is owed and also will receive $25 dollars in free slot play. Wish you wouldn’t post the negatives all the time. People need to understand that businesses lose power… Just be lucky Gun Lake is a great company who wants to repay they guests for the unforeseen circumstance that happened last night.

    David said:
    December 22, 2013 at 9:39 AM

    Here is an idea, quit wasting your hard earned money gambling it away at the casinos! Spend your time with family or volunteer your time and resources to make someone less fortunate happy. Stop with the boasting about winning $300.00 one time this month when you and the rest of us know that those who brag about that type of winning, probably has lost 3-4 times that much in the last few trips! I for one laugh at those that brag about their winnings, because I and everyone else knows the truth. The odds have never been and will never be in your favor. Keep your money for you or give it to somebody who needs it more around you.

    Gun Lake Casino said:
    December 22, 2013 at 10:17 AM

    We encourage our guests that were here during the outage to stop by the Cage to claim their vouchers and those guests playing with their Passport Cards can stop by the Rewards Center for a small token of our appreciation on their understanding.

    Tracy said:
    December 22, 2013 at 10:19 AM

    They are going to give everyone their money back. They have it on file and are also giving everyone $25 in free slots. They are going to make it right. This was not their fault. They did not create this ice storm. I think what they are doing is awesome. They don’t have to do anything.

    farmerjack said:
    December 22, 2013 at 11:34 AM

    ohh no what ever shall we do? a bunch of retired old fogies cant sit and spend there ss checks. all those lights are a waste of energy anyway.

    anjelica said:
    December 22, 2013 at 11:24 PM

    ummm you were shoveling your money into a machine and losing it anyway…what the hell is the problem? you got money to throw away, then throw it this way…or better yet give it to a shelter where it will do some good. stupid people.

    CommonSense said:
    December 23, 2013 at 5:47 AM

    Let's tell everyone to come back so we can give them $25.00 so that can put it right back into our machines-how is this making it right? The proper thing to do would be for the casino to send everyone a check in the mail to their homes to take care of this. Remember people, there are other casinos in this state that would actually take care of their patrons and wouldn't have lost all but one generator in the first place. Must be all the money that should have been spent on keeping those generators running was just spent on the renovations that the casino just added….and oh we do so much for the state of Michigan, blah, blah blah!!!

    Blackhawk Slots said:
    January 23, 2014 at 2:04 PM

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