Problem Solvers Result: Attorney General issues ‘cease and desist’ to Family Fitness

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LANSING, Mich. - In a follow up to a series of FOX 17 Problem Solvers reports, Michigan Attorney General Bill Schuette issued a cease and desist order to Family Fitness, telling the gym to stop its "unlawful practice of misleading members into believing they must make certain monetary payments after they cancelled their gym and personal training contracts."

Schuette says that he advised Family Fitness he is interviewing affected customers and may open a formal investigation or file a suit against the chain.

FOX 17 Problem Solver Darren Cunningham filed several reports from affected people in June and forwarded dozens of emailed complaints directly to the AG's office.

Consumers may file a complaint online by emailing You can also go to Online Consumer Complaint/Inquiry page otherwise they may send their complaint by regular mail or fax as listed below. If you have any questions, please call the Consumer Protection Division Monday through Friday from 8:30 AM to 4:30 PM at 517-373-1140 or toll free 877-765-8388.

FOX 17 has reached out to the gym's owner multiple times for comment but have not heard back.

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  • Shannon McKerchie

    I was also told this when I called to cancel my membership in December of 2016. When I signed up it was a “no contact” membership. But when I called to cancel my membership because I no longer worked in the town anymore and I wasn’t driving that far to workout, they told me that there would be a huge canelation fee and that it would be cheaper to just pay for a few more months. Remember, it was supposed to be a “no contract” membership. And I even asked if I cancelled , would I be charged. And they said no. So I was misled as well.